Damaged, wrong or incomplete orders
If your order arrives damaged, is not what you ordered, or has something missing, tell us within days of delivery. Send your order number and photos of the product and the package. We will replace the item or refund you.
Other returns
Natural variation
Chandan is a natural wood. Colour, grain and the shape of each piece vary from one piece to the next. This is normal and is not a defect.
Cancelling an order
You can cancel an order before it is dispatched. Contact us with your order number and we will refund the full amount.
How refunds are paid
Refunds go back to the payment method you used. After we issue a refund, banks usually take 5 to 7 working days to credit it.
How to reach us
Write to us from the contact page or email , or call .